State Farm: Jeff Shumway in 910 West State Road

Customer Reviews about State Farm: Jeff Shumway:

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  A few weeks ago I requested a quote on auto insurance from a website that sends you to several providers. As expected I was contacted by several of the different providers but State Farm stood out for a particular reason after I had made my decision and chose to go with another company instead of graciously accepting that decision, or attempting to find out more on why I made that decision the agent that contacted me immediately began to berate and to belittle the company that I had chosen to go with telling me how horrible of company they were. In my opinion this is the most unprofessional way to go about trying to sell your product and has put me off of State Farm permanently. I did however go ahead and do a little bit more research about the company I had chosen as well as State Farm I used the better business bureau to find out more information on both companies now for professional reasons (I'm not writing this to sway clients to go to them) I will not name the other company but I will say their Better Business Bureau rating was an A+, the Better Business Bureau rating for State Farm was only a C+. Neither company pays the BBB to be affiliated, and so their rankings are based on the same criteria. To the management of this State Farm agent I would suggest some training on how to sell the benefits of your product versus attacking the product of someone else. That is and always will be the least professional way of approaching a sale, and in this case it's simply resulted in me finding out that I had made the right decision by going with an A+ rated company versus a C+ plus rated company. In the future I hope that you train your agents to have the wherewithal to ask questions about why the decision was made instead of attacking the decision. Again it was not only unprofessional but it immediately put me on the defensive losing you any chance to make a future customer out of me, and earning a bad review in the process. Seems to me that is a horrible way to approach trying to win business for your agency. Oh and please stop calling me, I have already told you I am not interested. Best of luck to you in the future. Mike Hardy
  By Michael Hardy, September 01, 2017
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  Jeff has been my agenct for almost a year now. His team took the time bring us in and actually explain what we were covered for and review our policies. After a few months we ended up getting our life insurance through them as well. I've referred several family members and friends to his agency.
  By Travis Morrison, July 12, 2017
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  I'm so impressed with the great service, professionalism, and pleasant atmosphere. I feel like they are right there with us wanting to help us with everything they can. The rates are great, too.
  By Andrea Craig, April 24, 2017
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  I have been with Jeff for two years now and finally met him and had lunch with him today. He has been an exceptional agent in every way. Whenever we have any questions he always responds very quickly and answers our questions. He isn't looking to just make a sale but wants to help families and individuals get the bang for their buck in coverage. Do yourself a favor and reach out to him. You won't regret it.
  By Matthew Duff, February 24, 2017

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